Acsis Technologies
For the Service Delivery Enterprise
autoExpress™
Dealer Management System
Built on SAP’s S/4HANA platform
autoExpress™ on SAP’s S/4HANA
Enables Automotive Dealers to reach out to prospects, engage them with market insight, maximize revenue and profits, improve customer satisfaction, streamline existing workloads, reveal optimal decisions and capitalize on digitally transformed business models.
Automotive and Heavy Equipment dealer businesses, by leveraging our Industry specific Fiori UI Apps, Web Apps and Mobile Apps greatly enhance Customer Experience and Optimize Operations. The functions and feature are aimed at increasing Revenue by empowering sales team to sell more and reduce operations cost due to automation.
autoExpress™ is delivered with Best Practice Configuration & Documentation which reduces duration of adoption and therefore the cost of implementation.
autoExpress™ on Cloud
autoExpress™ Cloud is SaaS offering of our DMS on SAP S/4HANA - a suite of integrated business applications. autoExpress™ Cloud offers the same functionality as autoExpress™, but on the OPEX model. The SAP Licenses are offered on a pure subscription model, compared to on-Prem perpetual model. This helps avoid CAPEX for licenses. The subscription includes the SAP Product and Application support. The infrastructure can be hosted on SAP STE / HEC platform or AWS / Azure and we offer 24/7 Manage Services to support desired RPO and RTO. Dealerships can benefit in multiple ways by implementing autoExpress™ cloud.- Opex instead of CAPEX
- Increase business efficiency & agility
- Lower total cost of ownership
- Better governance & compliance
- Improve customer experience
autoExpress™ Features
autoExpress™ capabilities are embedded in S/4 HANA business-core and industry applications as an add-on,
offering out of box functionality for Automotive & Heavy Equipment Dealer business.
In short, this package incorporates all the capabilities of S/4HANA system and offers
a pre-configured Automotive and Heavy Equipment Dealer business process.
Application Features
Units
Streamlined end to end business process from Campaign to Billing.
- Embedded Vehicle Characteristics & Configuration
- Digital Marketing & Campaign Management with Call Centre
- Prospect / Lead / Opportunity / Activity Management
- Test Drive Management
- Quotation Process with Accessories / Allied items / F & I
- Automated Trade-in Process
- Automated Sales Execution
- Automated PDI process
- Automated Service Initiation
- Fleet / Bulk Sales
- Integrated Finance
Service
Streamlined end to end business process from Campaign to Billing.
- Embedded Vehicle Characteristics & Configuration
- Digital Marketing & Campaign Management with Call Centre
- Prospect / Lead / Opportunity / Activity Management
- Test Drive Management
- Quotation Process with Accessories / Allied items / F & I
- Automated Trade-in Process
- Automated Sales Execution
- Automated PDI process
- Automated Service Initiation
- Fleet / Bulk Sales
- Integrated Finance
Parts
Streamlined end to end business process from Campaign to Billing.
- Embedded Vehicle Characteristics & Configuration
- Digital Marketing & Campaign Management with Call Centre
- Prospect / Lead / Opportunity / Activity Management
- Test Drive Management
- Quotation Process with Accessories / Allied items / F & I
- Automated Trade-in Process
- Automated Sales Execution
- Automated PDI process
- Automated Service Initiation
- Fleet / Bulk Sales
- Integrated Finance
Passenger Vehicle
Commercial
Vehicles
Heavy
Equipment
Marine
Vessel
Power
Sports
Recreation
Vehicles
Units
Efficient service operation right from running a Service Campaign to Streamlined Execution and Billing.
- Improve Customer Service and Retention
- Optimize operation resulting in lower Operational cost
- Improve customer experience via Mobile Service Advisor App
- Improve workshop resource utilization due to resource scheduling
- Additional revenue with integrated eVHC offering
- Control Operations management with Clock-in and Clock-out
- Better workshop control with Workshop Live view App
- Efficient Warranty process ensures proper Claim handling and approvals
- Smooth Recall Handling
Commercial Vehicle
The autoExpress™ standard services provide end to end procurement, sales and service cycle. Additionally, Manage Commercial vehicle assembly / bodybuilding process through Subcontracting or Production / Assembly Order. A subcontracting purchase order is issued on the vendor to carry out the job and the assembled vehicle is received against the purchase order. A production / assembly order is created which enables production / assembly and assembled vehicle is received against production / assembly order. Both processes provide end to end visibility and production / procurement cost.
PowerSport
The standard autoExpress™ services provide end to end procurement, sales and service cycle. In addition, manage PowerSport vehicle assembly with Assembly Order process and have end to end visibility over the process including cost of assembly, automated Vin allocation and mobile based Kit issue process based on FIFO rules.
Heavy Equipment
In addition to the standard autoExpress™ processes that provide end to end procurement, sales and service cycle, the Field Services App provides functionality to manage the Servicing & Repair of Heavy Equipment on-site. The app works on both, on-line and off-line basis catering to the needs of technician. Once the job is allocated to a technician, it is possible to issue parts, book labor time and close the job. It also enables the technician to create a Service Notification.
Leasing
Manage Vehicles & Heavy Equipment as Assets, manage depreciation and asset maintenance. Offer Vehicles & Heavy Equipment for Short or Long term lease, right from running a marketing Campaign to Periodic Billing - Campaign, Lead, Opportunity, Test Drive, Lease Quotation, Master Lease Contract, Lease Contract, Lease Measurements ( Drive overtime, changes based on No of Seats / Passengers etc. ) and Lease Billing. Functionality include deferral / accruals etc. which help in fully integrated financials reflecting your Gross margins / Profitability.
Units Planning & Procurement
Plan based on Characteristics such as color or trim etc. Compare last year sale v/s current plan. Generate procurement proposal directly from Planning. Streamlined Procurement process. Manage Yard with Mobile App.
Sales Funnel Management
Efficiently track and manage Activities, Leads and Opportunity. Offer Vehicle Comparison to Customer helping them to take right decision. Get deep insight with Sales Funnel Analytics and KPI Dashboards.
Test Drive Management
Get customers to book test drive on-line or via Customer Experience App. Test Drive App enables smooth handling of Customer communication, calendar blocking and reservation of vehicle.
Quotation Management
Offer Quotation self-service from Web Site / Showroom digital Kiosk via Customer Service App. Conveniently offer Accessories, Service Contracts, Finance & Insurance, Extended Warranty. Manage EMI Calculation, fix Down-payment and Bank Finance.
Sales & Operation
Manage Sales & Service Contract separately. Automate Vehicle Transfers, PDI Operations, Vehicle Registration, Service Contracts, Insurance procurement & Extended Warranty with Status update eliminates manual processes and ensure timely Delivery.
Credit Management
Manage Customer Credit Ratings, Evaluate and analyze credit based on credit history, Assign Credit Risk Class and Credit Limit and periodically review credit risk and take appropriate decision. Better credit management result in better margins.
Rental
Offers out of box functionality to manage Rental business. Manage individual or bulk bookings. Caters for integration with on-line rental service providers for on-line bookings & incorporates Mobile app for Drivers to book overtime & sign daily / trip based timesheets.
Analytics
Dashboards for Sales Managers & Sales Employees provide details of Sales funnel, Expiring quotation, Sales order with Supply Chain issues, Sales Quota v/s achievement etc. Standard KPI are available out of box providing visibility and deep insight.
Auction Interface
API to connect to the Auction houses to push Vehicle data for Live Auction for Trade-in Vehicles or Unsold vehicle based on stock age based on OEM guidelines / company policy. Data include vehicle data, pricing data, vehicle image, location data and terms of Sale.
Delivery, Invoicing & Payment
Offers out of box functionality to manage Rental business. Manage individual or bulk bookings. Caters for integration with on-line rental service providers for on-line bookings & incorporates Mobile app for Drivers to book overtime & sign daily / trip based timesheets.
GDPR Compliance
Evaluate, Plan and Execute GDPR Compliant solution delivering data privacy, across the Dealership. Achieve compliance while being fully interoperable with other data security solutions, enabling all the separate parts to work seamlessly together. Manage GDPR communications to customers to set their preferences and update Customer Records.
Manage Customer, Vendor & Material Database
Use SAP Master Data Governance tools to remove data inconsistencies, easily manage customer, Vendor & Material records and remove duplicates with data cleanse and de-duplication features. Have consistent data across the Dealership with pre-built data models, rules, Workflow and User Interface.
Subscription
Allows end customer to sign a contract with unlimited car swaps giving the subscriber the flexibility to use different car models at different periods in line with their needs.
Lead & Opportunity Management
Capture Leads, Engage Customers via SMS, Social media, Video conferencing tools and E-mail & Qualify Prospect, Convert into Opportunity. Record and send personalized videos, to better engage your customers virtually.
Trade-In Valuation
Manage Vehicle valuation based on internal inspections and generate purchase requisitions with click of a button in case of purchase. Also manage third party inspections and valuation via interface based on factors such as Age, Mileage & Vehicle condition.
Services
Efficient service operation right from running a Service Campaign to Streamlined Execution and Billing.
- Improve Customer Service and Retention
- Optimize operation resulting in lower Operational cost
- Improve customer experience via Mobile Service Advisor App
- Improve workshop resource utilization due to resource scheduling
- Additional revenue with integrated eVHC offering
- Control Operations management with Clock-in and Clock-out
- Better workshop control with Workshop Live view App
- Efficient Warranty process ensures proper Claim handling and approvals
- Smooth Recall Handling
Service Agreement
Automated Service Agreement process. Manage Deferred Revenue Payments, book Revenue as Services are conducted in line with IFRS. Manage Service agreement life cycle, new Customer update in case of Vehicle Sale, Pre-Closure / Closure in case of contractual fulfillment.
Appointment Management
Initiate Appointment booking via Customer Service app. End to End process allows smooth Appointment management. Offer Pick / Drop service or Loan Car facility to Customer. Connected Vehicle, Service Initiation based on historical data ensures timely serving of vehicle.
Vehicle Reception
Digital Gate controls vehicle entry. Mobile service advisor app offers paperless vehicle reception. It captures Vehicle issues / malfunctions, Notes, Photos, Videos, helps Up-sell / Cross Sell, prompts deferred work and Recalls and captures Digital Signature offering a very high Customer Experience.
Estimation & Service Quotation
In case of Repair / BodyShop work, carry out work estimate aided by service catalog or connect to 3rd party Estimation app. Prepare Customer Quotation and get approval from customer via Customer Service App. In case of Repair work, prepare Quotation based on Warranty conditions for labor and parts.
Service Order Handling
Secure down-payment, check for missing part and release Service order for execution. Application supports full / partial warranty for labor or parts and split invoicing. BodyShop work supports invoice split for Insurance. Automated status updated ensures efficiently managed service process.
Work Order Scheduling
Upon release by workshop controller, Work orders are auto-scheduled and allocate Technicians based on defined parameters. App for resource scheduling helps reschedule job or re-allocate resources based on Customer priority. Parts are issued based on service needs using service parts App.
Technician Management
Manage work execution by Technicians with Clock-in / Clock-out App. Analyze Technician utilization, efficiency and productivity with embedded analytics. Manage Bays allocation. Monitor workshop load / live status and vehicle movements with Workshop Live View app.
Vehicle Health Check
Carry out Vehicle Health Check and flag checks as Green / Amber / Red. Identify issues and capture the Video of damaged part with eVHC App. Share Quotation with Customer via Customer service App enabling him/her to see video of damaged part and Approve / Defer / Reject Quotation.
Service Invoicing & Payment
Generate service Invoice and collect payment via CashDesk or via Customer Experience app which offers on-line payment facility. Automate messaging to customer for vehicle collection along-with vehicle location. Digital gate-pass offers smooth Customer Experience.
Analytics
Embedded Analytics and KPI dashboard provide workshop insight such as Technician Utilization etc. Workshop Live View App offers on-line update to Workshop managers, planners and controllers to ensure timely execution of work.
Seasonal Tyre management
Retain customers by offering seasonal tyres to end customers. End to End functionality is available to manage seasonal tyre fitment, storage, and Billing. Reduce total fleet operation costs by Regular inspection and maintenance.
Warranty & Recall Handling
In case of Recall work or Warranty job, raise Claim on OEM with complete details of service. Track Claim status and raise Debit memo on approval. Follow-up and provide additional info in case of rejection.
Customer Experience App
Empower customer with a customer experience app to book appointments, approve / reject quotations, monitor on-going job progress, review vehicle history, receive notifications, and pay invoices. Guide customers and take them through various interactive elements that select and showcase the various specifications of a vehicle.
Parts
Optimized Parts procurement to avoid no-stock / over-stock situation and innovative ways to Sell
- E-Catalog integration lower counter queue and better Customer Experience
- Increase Sales through better Parts Availability and Stock awareness
- Lower back-orders with improved inventory position
- Reduce dead stock and improve margins
- Faster Execution though streamlined processes
- B2B Portal for expanding Parts Dealer Sales
Procurement
Forecast based / Re-order / Deterministic planning, both at Showroom and Central level based on Inventory Categorization / ABC Classification . Procurement planning for new Models based on planned Vehicle Sales. Raise direct Procurement proposal from Plan.
Counter Sales
E-Catalog integration for parts identification and capture. Record Vehicle information along-with Parts Sale. ATP App to check parts Prices, Stock & ATP quantity. Easy creation of Quotation & Sales Order. Book lost sale with Reason for Loss.
Back Order Processing
Book Back-order with a firm commitment of delivery. Have Parts visibility across Central Warehouse and Showrooms. Move stock between locations or initiate back-to-back procurement from OEM with click of a button. Alert & Workflows ensure timely fulfillment.
Bulk Sales
Manage creation of Quotation or a Sales order via excel interface. Efficient Supply Chain processes allow on time fulfillment. Credit management helps Manage Customer Credit Ratings, Evaluate and analyze credit history, Assign Credit Risk Class / Limit.
Parts Dealer Sales
Manage and expand Parts Dealer business operations by facilitating dealers to carry out Stock ATP & price check, order on-line, track the orders, review invoices & manage accounts payable and check on credit history & balance using our B2B Portal.
Inventory Management
Manage Inventory Categorization - ABC Classification, Slow-moving or Dead Stock. Update classification on periodic bases. Book inventory Provision based on Stock Age. Use inventory analytics to optimize parts inventory.
Marketing
Orchestrate personalized customer engagements across your organization to drive revenue and growth- Improve your digital Presence
- Be First to reach out to Prospects
- Run effective campaigns to drive leads
- Drive demand and growth with better Social Media presence
Dynamic Customer Profiling
- Trusted data management - Build trust with customers by managing permissions and consent.
- Complete customer profiles - Create complete customer profiles with data from every part of organization and third-party sources.
- Intelligent Insights - Use machine learning and artificial intelligence to gain deeper insight into customer behaviors and desires.
Planning and Performance
- Plan Marketing Events & Campaigns- Manage marketing plans, campaigns, budgets, and performance with transparency.
- Informed Collaboration and Improved decision-making - Collaborate on campaigns across teams and get timely results.
- Budget planning - Plan your marketing budget across channels and manage budget spending.
Audiences, Campaigns, and Journeys
- Precise customer targeting - Find the best audience for your campaigns, and make sure they get the message at the right moment.
- Personalized customer interaction - Deliver individualized customer experiences throughout the customer journey.
- Well-defined audience segmentation - Run powerful, yet intuitive, segmentation capabilities with Multi-channel campaigns.
Financials
Transform financial management to become an intelligent dealership. Improve financial operations, stay on top of changing business models with our financial management and accounting systems. Our solutions supports core ERP finance as well as advanced Financial Planning and Analytics, Compliance and Cash management- Integrated Finance - Eliminate Duplication of Tasks and Reconciliation efforts
- Cash Forecasting - Plan your financials better
- Bank Connectivity - Auto Reconcile bank Statements
- Financial Documents - Manage Bank Guarantees & Letter of Credits.
Financial Planning and Analysis
- Financial & Strategic Planning
- Forecasting & Budgeting
- Financial Analytics and reporting
- Performance Management
Accounting and Financial Close
- Financial accounting and reconciliation
- Management Accounts Closing process
- Financial reporting and disclosure
Tax, Treasury and Cash Management
- Letter of Credits & Bank Guarantees
- Tax Management & Govt Filings
- Cash flow Management
- Cash flow Forecasting
Real Estate Management
- Real Estate Management
- Contract & Lease Management
- Property Management & Maintenance
Asset Management
- Asset Life-cycle Management
- Depreciation Management
- Asset Analytics
Accounts Payable and Receivable
- Credit & Risk Management
- Automated AP & AR Management
- Collection & Dispute Management
SAP HRMS
SAP HRMS holistically manage your total workforce. Drive performance and results with smart workforce planning and analytics. Make faster, more informed business and people decisions with SAP's human resource analytics and workforce planning tools. Leverage advanced embedded intelligence and insight into all HR processes from recruiting to retention to make smart decisions that support business strategy- Improve Transparency and Efficiency
- Plan & Predict cost
- Better Managed Human Capital results in better productivity
Core HR and Payroll
- Organizational Management
- Payroll Processing
- HR Shared Services
- Full compliance with HR regulations
Time and Attendance Management
- Absence Management
- Time Sheet
- Time Capture
- Workforce Management
Recruiting and Onboarding
- Listing in Recruitment Portals
- Recruiting
- Onboarding
- Electronic Signature
Learning and Development
- Learning Management
- Professional Development
- Succession Planning
Performance and Compensation
- Performance Appraisal
- Goals setting and reviews
- Compensation Management
Workforce Planning and Analytics
- Workforce Analytics
- Workforce Planning
- Digital Boardroom
Challenges Faced by Auto Dealerships
Traditional applications use RDBMS and transactional approach limiting organizational capability to sustain profitability and growth. Digital adoption is key to run a successful business especially in our rapidly changing environment.
Web Apps
As part of our package, we provide web apps deployable on-Prem or on Cloud. The customer-facing Web Apps can be integrated with Dealership's Website helping them enhance their offering online, e.g - self quotation, capture customer details, lead generation etc. The package includes browser plug-ins which help in integration between e-Catalog and our Application. Some of our Apps are as under:
Mobile Apps
As part of our package, we offer various hybrid ( Android / iOS ) mobile apps that can be deployed on employee's mobile devices or can be provided to End-Customer via Play Store / App Store. These apps help automate a business process, help in achieving paperless operation, and provide better customer experience. Some of our Apps are as under:
Deployment
autoExpress™ can be deployed on-Prem or on Cloud. Following deployment options are possible:
On Premise
Tailored for Automotive Dealerships, ideal for large Organizations Automotive and Non-Automotive footprint requiring on Prem Deployment requiring dealer specific configuration.
- Capex Model
- Higher Initial Cost
- Yearly Innovation
- Configure, Extend & Modify
- Traditional Perpetual Licensing
Private Cloud
Tailored for Automotive Dealerships with Accelerated Deployment on SAP STE, Azure or AWS, ideal for Large & Mid-Size Dealerships / Distributors requiring customer-specific config
- Opex Model
- Lower Initial Cost, Pay as you go
- Quarterly Innovation
- Configure, Extend & Modify
- Subscription or Perpetual Licensing
OEM Cloud
Tailored for Automotive Dealerships in collaboration with OEM having Accelerated Deployment on SAP STE, AWS or Azure, ideal for Mid & Small Dealerships / Distributors with pre-configured OEM integration & OEM Data.
- Opex Model
- Pay as you go
- Quarterly innovation
- Configure & Extend
- Subscription Licensing
Offering Complete
Management Solutions
We are focussed on delivering complete management solutions.
ACSIS Technologies is a pioneer in systems development for the service industry and a world leader in the
design, development, and implementation of service and mobile workforce management solutions.
autoExpress™
A suite of integrated business applications
for the Auto Dealer Business
for the Auto Dealer Business
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DMS built on
SAP’s S/4HANA platform and
Cloud as SaaS
S2KVision
The Complete Easy-To-Use
Field Service Scheduling Software
Field Service Scheduling Software
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Customer Relationship
Customer Service
Financial Accounting
Customer Service
Financial Accounting
Unlock Raw Data and
Visualise
Critical Performance Factors
Critical Performance Factors
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Transform Data
Business IntelligenceM
Market Dynamics
Business IntelligenceM
Market Dynamics
