Wolken software

Presents Wolken Care, our newest product to make your customers journey seamless.
Start your free trial and let us revolutionize the way you serve your customers.

• Provide Improved, Faster and Unified Customer Care
• Everyday Agents get access to all the assets of the case and detailed knowledge articles.
• Agents grow to be more problem centric than being process centric which results in successfully meeting the requisite SLAs.
• Wolken care is completely customizable with configurable, personalized views that can also be shared with the teams.

Wolken Care is our latest offering to empower our customers by making our cloud-native SaaS application completely self-service thereby enabling small and medium businesses alike to provide nothing but the best to their customers. With Wolken Care, you will be able to set up a world-class ServiceDesk solution for your customers within minutes with minimal support.

Wolken Care

Wolken Care comes with an in-built multilingual knowledge base that can be viewed by both your customers and agents and helps in resolving queries real time. With Wolken Care knowledge base module search, tag and find insightful articles easily in Wolken’s centralized repository for prompt resolutions.

Wolken widget

Wolken widget can be easily integrated with your website. It is completely customizable per your brand guidelines and comes with an inbuilt knowledge base. With Wolken widget you can add another prominent channel to your means of communication with your customers and take your customer experience to the next level.

Wolken care is a self-service platform with a remarkably simple user interface.
Our knowledge articles ensure an easy and quick resolution without raising queries.
Wolken care’s automated response templates bring you timely case status updates and notifications.

Business Growth and Happy Customers
Enhance customer delight with a no to low coding platform and lower cost of operations.
Wolken Care validates excellent customer support with ‘’pay as you grow’’ policy keeping your costs in check as you would only pay per agent per month.
Our self-serve platform ensures that you require minimal assistance from Wolken thereby reducing the cost of support.

Get a 360° Holistic View of Case Status and Team Performance
Ensuring your customers can reach you via any channel at any time.
Unified view assists in real time case status, case priority and agent load.
Wolken Care’s in-depth knowledge base helps in faster resolution time.

If flawless customer experience is your top priority, then Wolken Care is the platform for you. Intelligent, scalable, uncomplicated & affordable, your customer service setup can be up and running in no time with low to no coding or any external assistance.